Terms & Conditions

These terms and conditions apply to purchases made from Shires Workshop Curtains, a trading name of Acorn Products Limited. Please read them carefully before placing an order. By placing an order with us you agree to these terms and conditions.

Products

• Shires Workshop Curtains manufactures and supplies workshop curtains and dividers, bodyshop curtains, warehouse curtains, insulated curtains, outdoor curtains, lorry and tipper covers, industrial tarpaulins and related products.
• Many of our products are manufactured or made to order to the customer's measurements, colour choices or other requirements.
• We endeavour to ensure that all product descriptions, dimensions, photographs and specifications shown on our website are accurate. However, colours displayed on screen may vary slightly from the finished product and measurements may be subject to normal manufacturing tolerances.
• Customers are responsible for checking that the product, dimensions, colour, specification and other information supplied when ordering are correct and suitable for their intended application.
• Where a product is manufactured to measurements or specifications supplied by the customer, we cannot accept responsibility for errors in measurements or information supplied to us by the customer.

Ordering

• Products may be ordered through our website or by contacting Shires Workshop Curtains directly.
• When an order is placed online you may receive an automatic confirmation by e-mail. This confirms that we have received your order and does not necessarily mean that manufacture has commenced or that the order has been formally accepted.
• If we are unable to fulfil an order, or if there is a problem with the specification, price or availability of a product, we will contact you as soon as reasonably possible.
• For made-to-order products, customers should check all measurements, specifications and other order details carefully before confirming their order.

Prices & VAT

• Our current prices are displayed on the website or provided in our written quotation.
• We endeavour to ensure that all prices displayed on our website are correct. If an incorrect price is identified after an order has been placed, we will contact you before proceeding with the order.
• Unless expressly stated otherwise, prices shown are exclusive of VAT. VAT will be charged at the applicable rate where required.
• Our VAT number is 8122 96047.

Payment

• Payment must be made using one of the payment methods offered at the time of ordering.
• Online card and electronic payment transactions are processed using secure payment services.
• Where a deposit or payment is required before manufacture begins, work may not commence until the required payment has been received.

Manufacture & Made-to-Order Products

• Many Shires Workshop Curtains products are manufactured to order and may be made to a customer's measurements, colour requirements or other specifications.
• Any estimated manufacturing or delivery time given when ordering is an estimate. We will make reasonable efforts to manufacture and dispatch orders within the stated timescale.
• Made-to-order, bespoke or personalised products cannot normally be cancelled or returned once manufacture has begun, except where the goods are faulty or where your statutory rights otherwise apply.
• Customers should therefore ensure that all measurements, quantities, colours and specifications are correct before placing or confirming a made-to-order purchase.

Delivery

• We deliver throughout the United Kingdom using independent delivery and courier services.
• Where a product is advertised as including free UK delivery, no standard delivery charge will be made for delivery to an eligible UK address.
• Delivery times shown on our website or provided when ordering are estimates. Made-to-order products require manufacturing time before dispatch.
• We will make reasonable efforts to deliver goods within the estimated period, but circumstances outside our reasonable control, including courier delays, severe weather and transport disruption, may affect delivery times.
• Customers are responsible for providing a complete and accurate delivery address and for ensuring that somebody is available to accept the delivery where a signature or attendance is required.
• Additional charges incurred because an incorrect address has been supplied, or because a delivery has to be rearranged following an unsuccessful delivery attempt, may be payable by the customer.
• Please inspect packages on delivery where reasonably possible. If a package is visibly damaged, please notify the courier and contact Shires Workshop Curtains as soon as possible.
• Please notify us promptly if any items are missing, incorrect or damaged so that we can investigate and resolve the matter.

Returns & Refunds

• This returns policy applies to orders delivered within the United Kingdom.
• Made-to-order, bespoke or personalised products cannot normally be returned or cancelled once manufacture has begun, except where the goods are faulty or where your statutory rights otherwise apply.
• For standard off-the-shelf products that have not been made to order, personalised or manufactured to a customer's specification, returns are accepted within 14 days of delivery.
• Eligible returned products must be new and unused, in their original condition and, where applicable, in their original packaging.
• The customer is responsible for the cost of returning non-defective goods.
• Please contact Shires Workshop Curtains before returning an item so that we can provide the appropriate return details.
• Customers are responsible for returned goods until they reach us. We therefore recommend using an appropriately insured and trackable delivery service.
• No restocking fee is charged for eligible returns.
• Once an eligible returned item has been received and inspected, we will process any refund due within 5 business days. Your bank or payment provider may take additional time to credit the funds to your account.
• We do not offer exchanges. This does not prevent us from repairing or replacing faulty or incorrect goods where appropriate.
• Nothing in this returns policy affects your statutory rights.

Faulty, Damaged or Incorrect Goods

• Please inspect your goods as soon as reasonably possible after delivery. Any visible defects, damage, shortages or other issues should be reported to Shires Workshop Curtains within 48 hours of receipt of the goods, together with your order details and a description of the issue. This notification period does not affect your statutory rights.
• We may ask you to provide photographs or other information to help us assess the problem before arranging a return, repair or replacement.
• Please retain the goods and their packaging until we have advised you how the matter will be handled.
• Nothing in these terms limits your statutory rights in relation to faulty, damaged, misdescribed or incorrectly supplied goods.

Warranty

• Unless otherwise stated, our products are supplied with a 12-month return-to-base warranty against manufacturing defects.
• The warranty does not cover normal wear and tear, accidental damage, misuse, neglect, incorrect installation, unauthorised modification or repair, or damage resulting from use of the product for a purpose for which it was not designed.
• Where a warranty inspection or repair is required, please contact us before returning the product so that we can provide appropriate instructions.
• Warranty claims do not affect your statutory rights.

Installation & Use

• Products must be installed, secured and used appropriately for their intended purpose.
• Where fixing kits, tracks, frames or other installation components are supplied, customers are responsible for ensuring that the building structure or fixing surface is suitable for the proposed installation.
• If you are unsure whether a curtain, divider, cover, fixing method or other product is suitable for your intended application, please contact us before ordering or installation.
• Outdoor curtains, covers and tarpaulins must be appropriately secured and should not be used in conditions beyond those for which they were designed.
• We cannot accept responsibility for damage resulting from incorrect installation, inadequate fixing, misuse, neglect or use outside the intended purpose of the product.

Cancellation of Orders

• If you wish to cancel an order, please contact us as soon as possible.
• Standard products that have not yet been dispatched may be cancelled where possible.
• Because many of our products are manufactured specifically for individual customers, made-to-order, bespoke or personalised products cannot normally be cancelled once manufacture has begun.
• This does not affect any statutory cancellation or other rights that may apply to your purchase.

Complaints

• If you have a complaint about a product or our service, please contact Shires Workshop Curtains with your order details and a description of the issue.
• We will investigate complaints and endeavour to resolve them fairly and as quickly as reasonably possible.

Our Responsibility to You

• Nothing in these terms excludes or limits liability where it would be unlawful to do so.
• We are not responsible for losses caused by events outside our reasonable control.
• We are not responsible for losses resulting from incorrect measurements, specifications or other information supplied by the customer.
• For business customers, we will not be responsible for indirect or consequential losses, loss of profit, loss of business, loss of revenue or loss of opportunity except where such liability cannot lawfully be excluded.

Website Information

• We make reasonable efforts to ensure that the information on this website is accurate and up to date, but product specifications, availability and other information may change from time to time.
• Photographs are provided for illustration. Colours and appearance may vary depending on materials, manufacturing batches and the device or screen used to view the website.
• We reserve the right to make reasonable improvements or changes to products where these do not materially affect their intended function.

Copyright, Trademarks & Data Protection

• Unless otherwise stated, the content, photographs, designs and information on this website are owned by or licensed to Acorn Products Limited and are protected by applicable intellectual property laws.
• Website content may not be reproduced or used commercially without our prior permission.
• Personal information supplied to us will be handled in accordance with our Privacy Policy and applicable data protection legislation.

General

• Shires Workshop Curtains is a trading name of Acorn Products Limited.
• These terms are governed by the laws of England and Wales.
• If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
• Nothing in these terms affects any statutory rights that cannot lawfully be excluded or restricted.

VAT Number

Acorn Products Limited VAT number: 8122 96047.